Refund policy

Refund & Exchange Policy

At XOVET, customer satisfaction is our priority. However, due to the nature of our products, we have a strict policy regarding refunds and exchanges.

1. Refunds
• Refunds are only applicable if the product delivered is found to be defective or damaged.
• To qualify for a refund, the defect must be reported within 24 hours of delivery, along with clear photographic and videographic evidence.
• Once approved, the refund will be processed through the original payment method within 7–10 working days.
2. Exchanges
• Exchanges will only be accepted if the product delivered is incorrect (different from what was originally ordered).
• Exchange requests must be made within 24 hours of receiving the order.
• The item must be unused, in its original condition, and with all tags/packaging intact.
3. Non-Eligible Cases
• No exchanges will be entertained for size issues or change of mind, as we have given size chart for each product, kindly check the size chart before ordering.
• Products that have been used, altered, or damaged after delivery will not be eligible for refund or exchange.
4. Process
• To request a refund or exchange, please contact us on Instagram or WhatsApp number 03151424830.
• Our team will help you sort out the issue.

We appreciate your understanding and cooperation.